Our Refund Policy lasts 30 days from the receipt of product. If more than 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in or have the original packaging (if packaged) if possible.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to error on our part.
Any item that is returned more than 30 days after first deliver
If an item was purchased on clearance sale, it cannot be returned. These items have prices in red.
DETAILED RETURN POLICIES
Items can be returned up to 30 days after purchase
Items can be returned for a full refund IF they are in their original condition and packaging.
All clearance items (prices marked in red) are final sale and cannot be returned.
Any shipping, order, or product problems — including but not limited to missing items, incorrect items, damaged items, assembly issues, not to the customer’s satisfaction — must be reported within 72 hours of package delivery by the carrier or attempted delivery to the address provided by the carrier.
Refunds will be applied to the card or PayPal account you used to make the original purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please fill out the appropriate form on our co contact page.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
FIREXSIDE | Returns
Kingston, Wa 98346
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item/s over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.